Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Email us at help@styxways.com and we will get back to you.

Orders & Shipping

  • Orders typically arrive within 7-14 business days across India, or 4-10 business days in and around Mumbai. We offer express shipping, when available, will be mentioned on the website; A delay by 2 additional days can sometimes occur, your patience is appreciated.

  • We provide shipping with no additional cost when we have the bandwidth to do so. If express delivery is available for a particular day, it will be specified on the website. However this cannot be requested for.

  • No, we do not offer COD.

  • Orders once placed cannot be cancelled.

  • Please check all your email\spam folders first. If you still haven’t received it, contact us with your order details.

  • Address changes are not possible once the order is placed.

  • Please email us immediately with the correct address, we’ll try our best to update it, but changes cannot be guaranteed once your order has been processed.

  • To check your order status, please log in using the email address you used when placing the order. Once your order is shipped, you’ll receive a tracking link via email or SMS to track your package in real time.

  • Currently, we only ship within India.

Returns & Refunds

  • Yes, we accept returns and provide store credit for the amount paid (excluding shipping charges). Returns must be requested within 3 days of receiving your order. Please note that return shipping costs are to be given by the customer. We do not accept returns or refunds on sale items or jewelry. Exchanges are currently unavailable. (Click here for more)

  • There’s no expiry on the store credit, so shop when you like.

  • We do not offer refunds unless:

    •you receive a damaged item

    •an item is missing from your order. An unboxing video is mandatory (Pictures are not at all approved for such claims)

    Please make sure:

    An unboxing video is mandatory to process refund requests.

  • No, return shipping charges must be covered by the customer.

SIZING & PRODUCT DETAILS

  • No, our tops are not padded. Please check the product description for more details about each style.

  • You can refer to the size chart available on every product page to find your best fit. If you’re still unsure, feel free to email us for assistance. You can also refer to this for better understanding (blog).

  • We try our best to display product colors as accurately as possible. However, slight variations may occur due to lighting and screen settings.

  • Please read the care instructions mentioned on the product label carefully before washing your item, as care requirements may vary depending on the fabric and style.

  • Mostly No, but still please refer to the product description for fabric and fit details

RESTOCKS & COLLECTIONS

  • Some embroidered styles may be restocked, while cotton prints are usually limited. We often reintroduce styles in new prints and colours; Follow us on instagram to stay updated.

  • We regularly launch new styles and limited drops. Stay tuned to our Instagram for updates regarding launches, collaborations and upcoming sales. 

CUSTOMIZATION & SUPPORT

  • We do not offer customization at the moment.

  • No, Styx Ways is currently an online-only brand. 

CUSTOMER SERVICE

  • For additional assistance email us at help@styxways.com 

    The mail subject should have 'issue/query - name - order number'. Example: 'RETURN - xyz - #1001'.

  • We aim to respond to all the emails within 24 hours. Our customer care team is available from 10:00 AM to 5:00PM from Monday through Friday and will get back to you as soon as possible on the next business day if you contact us over the weekend.